This page covers returns, replacements and refunds for anything bought from Baking Bliss.
Order and delivery timings
| Order handling | 1–2 business days |
| Transit — metro cities | 2–4 business days |
| Transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery | orders of ₹699 and above |
| Delivery charge below that | flat ₹49 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund after a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
These are estimates, not guaranteed delivery dates.
Return window
Tell us within 10 days of delivery that you want to return something. Contacting us inside those 10 days is what matters — the item itself does not have to be back with us within that period. Write to [email protected] with your Order ID and which item is affected.
Condition of returned items
Items should come back unused and in their original packaging, with any tray, case or instruction card that came in the box. Tools that have been used with icing, dough or paint cannot be resold and cannot be accepted as change-of-mind returns.
Who pays the return shipping
- Change of mind — you arrange and pay for the return shipping.
- Damaged, wrong or incomplete order — once we have confirmed the fault is ours, we cover or reimburse the return shipping.
Damaged or incomplete orders
Contact us within 48 hours of delivery with photographs of the parcel and its contents; an unboxing video is strongly recommended. We review and arrange a replacement or refund where applicable. Reporting later than 48 hours makes it much harder to establish where the damage happened, so please do not wait.
Refunds
Once a returned item reaches us and has been checked, the refund is issued within 5 business days to the original payment method. For a Cash on Delivery order we ask for bank details to make the transfer, since there is no card or UPI transaction to reverse. There is no restocking charge.
Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from returns and does not require anything to be sent back.
Warranty
We do not offer any additional warranty through our store. Where a warranty is stated on a product page, that warranty applies on its own terms.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.