Every order gets an Order ID at checkout and a tracking number once the parcel leaves us. They are two different references and are used for two different things.
The two references
| Order ID | Our reference for your order. It appears on the order confirmation email. Use it in any message to us. |
| Tracking number | The courier’s reference. We email it once the parcel is handed over. Use it on the courier’s own tracking page. |
| Order email | The email address used when placing the order. |
Checking on an order
Email [email protected] with your Order ID and order email, or call +91 95944 42577 during Customer service: 11:00 AM – 8:00 PM IST, daily except Sunday. We reply within 1 business day with the current status.
What the timings mean
Handling takes 1–2 business days before a parcel is handed to the courier, so there is nothing to track in that period. After that, expect 3–6 business days in total to metro cities and 5–10 business days elsewhere in India. Tracking pages can take up to a day to show the first scan after handover.
If tracking has not moved
Couriers sometimes go quiet for a day or two between hubs, particularly during festival periods and heavy monsoon. If there has been no movement for several days beyond the estimate above, write to us with your Order ID and we will raise it with the courier.
Delivery attempts
Couriers usually attempt delivery more than once and will call the phone number on the order. Please keep that number reachable. If a parcel is returned to us undelivered, we contact you to arrange a re-send or a refund.