How to cancel an order placed with Baking Bliss, and what happens to the money.
Order and delivery timings
| Order handling | 1–2 business days |
| Transit — metro cities | 2–4 business days |
| Transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery | orders of ₹699 and above |
| Delivery charge below that | flat ₹49 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund after a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
These are estimates, not guaranteed delivery dates.
Before dispatch
An order can be cancelled free of charge at any point before it is handed to the courier. In practice that means within the 1–2 business day handling window. Email [email protected] with your Order ID, or call +91 95944 42577 during Customer service: 11:00 AM – 8:00 PM IST, daily except Sunday.
After dispatch
Once a parcel is with the courier we cannot recall it. At that point the order is treated as a return: refuse the delivery, or accept it and then follow the Return and Refund Policy within the 10 day window.
Refund after a cancellation
A prepaid order cancelled before dispatch is refunded within 5–7 business days to the original payment method. Cash on Delivery orders cancelled before dispatch have nothing to refund, since no money has changed hands.
Cancellations made by us
Occasionally we cancel an order ourselves — when stock turns out to be unavailable, when a PIN code cannot be serviced, or when delivery details cannot be confirmed. We contact you first, and a prepaid order cancelled this way is refunded in full within 5–7 business days.
Partial cancellation
You can cancel part of a multi-item order before dispatch. If removing an item takes the order below ₹699, the flat ₹49 delivery charge will apply to what remains, and we will tell you before making the change.