Questions about a tool, an order or a return go to the same two places. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.

How to reach us

What to send with your message

• Order questions — your Order ID and the email address used on the order. Both appear on your order confirmation.
• Damaged or incomplete order — photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video is strongly recommended and makes the review much faster.
• Return request — your Order ID and which item you want to return, sent within 10 days of delivery.
• Product questions — tell us what you are trying to do and we can help you compare against the specifications listed on the product page. We do not advise on which brand of tool suits a particular recipe.

What we cannot help with

We cannot repair tools, source items we do not stock, or confirm compatibility beyond the measurements printed in the listing. If a listing does not state a measurement you need, tell us and we will check the packaging before you order.

Complaints

If something has gone wrong and the usual reply has not resolved it, write to [email protected] with the words Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Baking Bliss. We have not appointed a separate named officer for this.